You open TiviMate, excited to watch your favourite show. You scroll to the TV guide, and it is blank. No channel names. No program info. Just “No Information” on every row. The EPG is not loading. You press refresh. Nothing changes. You restart the app. Still blank. This is one of the most frustrating problems TiviMate users face. The Electronic Program Guide (EPG) is the heart of the IPTV experience. Without it, you are scrolling blindly through channels hoping to find something good. The good news is that EPG not loading in TiviMate is almost always fixable. In most cases, the problem is a simple setting or a corrupted cache. In this guide, you will learn exactly how to fix epg not loading tivimate iptv issues. We cover every cause, every solution, and how to prevent it from happening again. Whether you use Xtream Codes API or M3U with a separate XMLTV URL, these steps work. No technical degree required. Just follow along.
What Causes EPG Not Loading in TiviMate?
Before you can fix EPG not loading in TiviMate, you need to understand why it happens. The EPG data comes from your IPTV provider server. TiviMate downloads this data and displays it in the guide view. When something interrupts that process, you get a blank guide. Here are the most common causes.
Corrupted EPG Cache
TiviMate stores EPG data on your device so it does not have to download it every time you open the app. This cache can get corrupted over time. When the cache is corrupted, TiviMate cannot read the EPG data. It shows “No Information” even though the data exists on the server. This is the most common cause of EPG not loading. It happens on Firestick, Android TV boxes, and all other devices. The fix is simple: clear the cache. We show you exactly how in the solutions section.
Wrong or Expired EPG Source URL
Your EPG data comes from a specific URL provided by your IPTV service. If that URL is wrong, expired, or has changed, TiviMate cannot download the guide. Some providers rotate their EPG URLs for security. Your old URL no longer works. If you use M3U playlists, the EPG is often embedded in the playlist file itself. But some providers use a separate XMLTV URL. If that URL is incorrect, you get no EPG data. Always check that your EPG source URL is current and correct.
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Xtream Codes API Not Providing EPG
When you log in using Xtream Codes API, TiviMate should pull EPG data automatically from the provider server. But sometimes the Xtream Codes connection fails to include EPG data. This can happen if the provider server has a temporary glitch, if your Xtream Codes URL is missing the port number, or if your provider does not support EPG through Xtream Codes. Some IPTV providers only offer EPG through a separate XMLTV URL even when you log in via Xtream Codes. Knowing which method your provider uses is key to fixing this.
Auto Update Settings Are Off or Misconfigured
TiviMate can refresh EPG data automatically on a schedule. If auto update is turned off or set to a very long interval, your EPG becomes outdated. Old EPG data gets cleared but new data never arrives. You end up with a blank guide. This is especially common after a TiviMate update that resets your settings. Many users do not realise the auto EPG update setting exists. Checking and fixing this setting takes 30 seconds and solves the problem permanently for many people.
Internet Connection or DNS Issues
EPG data is downloaded from your provider server. If your internet connection is slow, unstable, or blocked, TiviMate cannot download the EPG. This is different from channel streaming. You might be able to watch channels fine but still have a blank EPG. Why? Because EPG data downloads in the background. If the download times out, you get nothing. DNS issues also cause EPG loading failures. Your device DNS may not resolve the EPG server domain. Switching to Google DNS or Cloudflare DNS often fixes this. ISP throttling or blocking can also interrupt EPG downloads even if video streams work.
Time Zone or Time Offset Misconfiguration
TiviMate uses your device time zone to display EPG data. If your time zone is wrong, the EPG shows the correct data but at the wrong time. This looks like an EPG loading issue because the guide is empty for the current time slot. The data is actually loaded. It is just shifted to a different time. This is easy to fix once you know the cause. A related issue is the EPG time offset. Some providers broadcast EPG data in a different time zone. TiviMate lets you adjust the offset. If the offset is wrong, the guide appears empty or shows incorrect programs.
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Outdated TiviMate Version
TiviMate developers release updates that fix bugs and improve EPG handling. If you are using an old version, it may have a known EPG bug. The app might crash during EPG download or fail to parse the EPG data format. Keeping TiviMate updated is one of the simplest ways to avoid EPG issues. The latest version in 2026 includes improved EPG caching, better Xtream Codes integration, and faster guide loading.
How to Fix EPG Not Loading in TiviMate
Now let us walk through every working fix. Start with the first step and move down the list. Most people fix their EPG within the first four steps. Each section gives you exact instructions you can follow on Firestick, Android TV, or any other device running TiviMate. If one fix does not work, move to the next. One of these will get your TV guide back.
1. Force Refresh the EPG Data
The simplest fix is to force TiviMate to download fresh EPG data. Open TiviMate and go to the main screen. Press and hold the select or OK button on your remote to bring up the sidebar menu. Select “EPG Update” or “Update EPG” depending on your version. TiviMate will start downloading EPG data from your provider. Wait 30 to 60 seconds for the download to complete. Then check your guide. If the EPG loads, the problem was stale or corrupted data that needed a fresh pull. If it still does not load, try a full EPG reload instead of a quick update. Go to Settings > EPG > Force EPG Update. This clears the internal cache and downloads everything fresh. Many users report that this single step fixes their EPG not loading issue instantly. Make sure you have a stable internet connection before doing this. A slow connection can cause the force update to time out.
2. Clear TiviMate Cache and EPG Data
If a force refresh did not work, the next step is to clear the app cache and EPG data. This removes any corrupted files that prevent EPG from loading. On Firestick, go to Settings > Applications > Manage Installed Applications > TiviMate > Clear Cache. Then also select Clear Data. On Android TV boxes, go to Settings > Apps > TiviMate > Storage > Clear Cache and Clear Data. On Android phones, go to the app info screen and clear both cache and data from there. After clearing, open TiviMate again. You will need to set up your playlist and EPG sources again because clearing data removes all settings. Keep your provider login details handy before you do this. Once you re-enter your Xtream Codes or M3U URL, TiviMate will download EPG data fresh. The corrupted cache is gone, and your guide should load properly. Sarah, a Perfect IPTV user from Birmingham, had a blank EPG for two weeks. She tried everything. When she cleared the TiviMate data and set up her Xtream Codes again, the EPG loaded in under 30 seconds. The corrupted cache was the problem all along.
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3. Check Your EPG Source URL
If clearing the cache did not help, the problem may be with your EPG source itself. Open TiviMate and go to Settings > EPG > EPG Sources. You will see a list of EPG sources linked to your playlists. Tap on each source and check the URL. If you use an M3U playlist, TiviMate usually pulls EPG from a URL inside the playlist file. But some users add a separate XMLTV URL. Make sure that URL is correct. Open a web browser on your computer or phone and paste the EPG URL. If it loads an XML file with channel data, the URL is working. If you get an error or a blank page, the URL is broken. Contact your IPTV provider to get the correct EPG URL. If you use Perfect IPTV, your EPG source is included in your Xtream Codes login. You do not need a separate XMLTV URL. The EPG data comes through automatically when you log in with Xtream Codes. If you lost your login details, check your email or contact support to resend them.
4. Fix EPG with Xtream Codes API
If you log in using Xtream Codes API and the EPG is not loading, the issue is usually in how TiviMate connects to your provider. Go to Settings > Playlists > Your Playlist and check the Xtream Codes parameters. Make sure the URL includes the correct port number. For example, http://yourprovider.com:8080. The port is important. If your provider uses a non-standard port, TiviMate needs that number to reach the EPG data. Also check that your username and password are correct. A wrong password stops EPG from loading even if the app appears to connect. Try deleting your playlist and adding it again from scratch. Go to Settings > Playlists > Add Playlist > Xtream Codes API. Enter your provider URL, username, and password carefully. TiviMate will pull both the channel list and EPG data at the same time. If the EPG still does not load, your provider may not support EPG through Xtream Codes. In that case, request an M3U playlist URL with an embedded EPG source or a separate XMLTV URL from your provider.
5. Add a Manual EPG Source
Sometimes TiviMate does not automatically detect the EPG source from your playlist. You can add a manual EPG source to fix this. Go to Settings > EPG > EPG Sources > Add Source. Enter a name for the source (e.g., “My Provider EPG”). Then paste the XMLTV URL provided by your IPTV service. If you do not have an XMLTV URL, ask your provider for one. Some users also use free public EPG sources like EPG Ninja or IPTV EPG. These are community-maintained EPG sources that work with many providers. After adding the source, go back and assign it to your playlist. Tap on your playlist in the Playlists menu, select EPG Source, and choose the source you just added. Then force an EPG update. The manual source overrides the playlist default. This fix works when your playlist EPG mapping is broken but the EPG data itself is available from a different URL.
6. Fix EPG Auto Update Settings
A common reason for EPG not loading is that the auto update schedule is not set correctly. Go to Settings > EPG > EPG Update Interval. This setting controls how often TiviMate downloads fresh EPG data. If it is set to “Manual” or “Never,” your EPG will never refresh after the first download. Set it to “Every 6 hours” or “Every 12 hours” for most providers. For providers that update their EPG frequently, “Every 3 hours” is better. Also check the “Update on App Start” option. When enabled, TiviMate checks for EPG updates every time you open the app. This ensures your guide is always current. If you leave TiviMate running 24/7 on a device like a Firestick or Android TV box, the scheduled update keeps your EPG fresh. Without this setting, your EPG data will expire and you will see “No Information” across your guide. Mike, a Perfect IPTV user from London, had EPG working for one day then going blank. The fix was simple. He changed his update interval from “Manual” to “Every 6 hours.” The EPG has been working perfectly ever since.
7. Fix EPG Time Offset Issues
If your EPG loads but shows wrong program information or appears empty during your local time, you have a time offset issue. The EPG data is on your device. It just displays at the wrong time. Go to Settings > EPG > EPG Time Offset. The default is “Auto” which uses your device time zone. If your provider broadcasts EPG in a different time zone, you need to adjust the offset manually. For example, if your provider uses GMT and you are in EST (GMT-5), set the offset to -5 hours. If your provider uses CET (GMT+1) and you are in PST (GMT-8), set the offset to -9 hours. You may need to experiment with different values. Apply an offset, check the guide, and adjust until the program information matches your local time. This fix is especially common for UK users streaming from providers based in other countries. If the guide is completely empty for current time slots but shows data for earlier or later times, the time offset is almost certainly the cause.
8. Update or Reinstall TiviMate
An outdated TiviMate app can have bugs that prevent EPG from loading. Check for updates in your device app store. On Firestick, go to the search icon and look up TiviMate. If an update is available, install it. On Android TV, open the Google Play Store, search for TiviMate, and tap Update. On Android phones, update through the Play Store as well. If you already have the latest version and EPG is still not loading, try reinstalling the app. Uninstall TiviMate completely. Restart your device. Then install TiviMate fresh from an official source. The official TiviMate website or the Google Play Store are the only safe sources. Avoid third-party APK sites that may bundle malware. A fresh install removes all corrupted files that survive a cache clear. After reinstalling, set up your playlist and EPG again. Many users find that a clean install fixes EPG problems that no other method could solve.
9. Use a VPN for EPG Loading
Some internet service providers block or throttle the servers that host EPG data. This is separate from blocking video streams. Even if you can watch channels, your ISP might interrupt EPG downloads. A VPN encrypts your connection and bypasses these blocks. When you use a VPN, your ISP cannot see that you are downloading EPG data. They cannot interfere with it. Perfect IPTV includes a free Surfshark VPN with every subscription. Surfshark works on Firestick, Android TV, smartphones, and computers. Download the Surfshark app, log in with your account, and connect to a server near your location. Then open TiviMate and force an EPG update. The encrypted connection allows the EPG data to download without interference. Many users in countries with strict ISP filtering find that a VPN instantly fixes EPG not loading issues. If you do not have a VPN yet, the free Surfshark VPN included with Perfect IPTV is a great option. It protects your privacy and fixes EPG problems at the same time.
10. Remap Channels to Fix Wrong EPG Data
Sometimes the EPG loads but the channel-to-EPG mapping is wrong. You see the program information for BBC One on ITV, or the guide shows completely unrelated data. This happens when the channel IDs in your playlist do not match the channel IDs in the EPG source. TiviMate has a channel remapping feature that fixes this. Go to Settings > EPG > Channel EPG Mapping. You will see a list of channels that have missing or incorrect EPG assignments. Tap on a channel and select the correct EPG source. If a channel shows “No Information” in the guide but you know the EPG data exists, manual remapping solves it. This is more common when you use a manual EPG source that does not match your playlist channel IDs. Some users run this mapping once after setting up a new playlist, and the EPG works perfectly after that. It takes a few minutes but is worth it for accurate TV guide data.
How to Prevent EPG Not Loading in the Future
Fixing EPG once is good. Making sure it never goes blank again is even better. Follow these prevention tips to keep your TiviMate guide always loaded and accurate.
Set the Correct EPG Update Interval
The single most important prevention step is setting a proper EPG update schedule. Go to Settings > EPG > EPG Update Interval and choose “Every 6 hours” or “Every 12 hours.” Also enable “Update on App Start.” This ensures TiviMate always has fresh EPG data. When the EPG data is stale, TiviMate may clear it and show a blank guide until the next update. A regular update schedule prevents this. Set it once and forget it. This one setting prevents 90% of EPG loading issues.
Save Your Login and EPG Details Safely
Many EPG issues happen because users lose their login details. When you clear TiviMate data or reinstall the app, you need your Xtream Codes or M3U URL again. If you do not have them saved, you cannot set up the EPG. Save your provider details in a password manager or a secure notes app. If you use Perfect IPTV, your login details are always available in your account dashboard. You can log in anytime to view your Xtream Codes URL, username, password, and M3U link. Keep a backup copy on your phone and in your email so you never get locked out of your EPG.
Keep TiviMate and Your Device Updated
App updates fix bugs that cause EPG failures. Enable automatic updates on your device. On Firestick, go to Settings > Applications > Appstore > Automatic Updates > On. On Android TV, open the Google Play Store, go to Settings, and enable Auto-Update Apps. Also keep your device firmware updated. An outdated Firestick OS or Android TV version can cause compatibility issues with the latest TiviMate features. Check for system updates once a month. An updated system runs smoother and handles EPG downloads more reliably.
Use a VPN from Day One
ISP blocking of EPG servers is becoming more common. Do not wait until your EPG stops loading to set up a VPN. Use a VPN from the start. Perfect IPTV includes a free Surfshark VPN with every subscription. Set it up once and leave it running. The VPN encrypts your EPG downloads so your ISP cannot block them. It also prevents throttling and protects your privacy. Surfshark is fast enough that it does not slow down your EPG updates or streaming. Keep the VPN on all the time and you will avoid most EPG connection errors.
Restart Your Device and Router Weekly
Streaming devices and routers build up memory and network issues over time. A weekly restart clears everything and prevents small problems from becoming EPG failures. Restart your router every Sunday. Unplug it for 30 seconds, then plug it back in. Also restart your streaming device. On Firestick, force restart by holding Select and Play for five seconds. On Android TV boxes, unplug the power cord, wait 30 seconds, and plug it back in. This one-minute habit prevents many EPG loading issues. It also keeps TiviMate running faster overall.
Use Google DNS or Cloudflare DNS
Your ISP default DNS can be slow or unreliable for EPG server lookups. Switch to Google DNS (8.8.8.8 and 8.8.4.4) or Cloudflare DNS (1.1.1.1 and 1.0.0.1). These are free, fast, and work worldwide. They resolve domain names quickly and rarely fail. Changing DNS at the router level fixes EPG loading for every device on your network. Or change it on each streaming device individually. On Firestick, go to Settings > Network > Your WiFi Network > Advanced > IP Settings > Static and enter the DNS addresses. On Android TV, go to Settings > Network & Internet > Advanced > Private DNS and enter dns.google or one.one.one.one. This set-and-forget change prevents a whole category of EPG loading failures.
Test Your EPG During the Free Trial Period
Before committing to a long IPTV subscription, test the EPG thoroughly. A free trial lets you check if the EPG loads correctly on your setup with your device. If the trial EPG works smoothly, the paid service EPG will too. Perfect IPTV offers a 3-hour free trial with no credit card required. Test the EPG during different times of the day. Test on the device you plan to use most. Test with TiviMate and with alternative players. If EPG loads fast and stays loaded during the trial, you can subscribe with confidence knowing the EPG will work.
When to Contact Support
If you have tried every step in this guide and TiviMate EPG is still not loading, it is time to get help from the experts. A good IPTV provider support team can check their EPG server status, verify your account configuration, and provide advanced troubleshooting that you cannot do on your own.
Contact your IPTV provider support if any of these apply to you:
- You have followed all ten steps above with no success
- Your subscription is active but EPG never loads on any device
- Other users from the same provider report EPG issues
- You need a new EPG source URL or XMLTV link
- You want help setting up TiviMate EPG correctly from scratch
- EPG is not loading on multiple players (TiviMate, Smarters, VLC)
- Your EPG suddenly stopped working after a provider server change
At Perfect IPTV, our support team is available 24/7. We have real humans who know TiviMate and EPG configuration inside and out. You can reach us instantly on WhatsApp at +447462282468. We can check your account, verify your EPG source, and walk you through any fix step by step. No automated bots. No waiting days for an email reply. You can also email us at Contact.perfectiptv@gmail.com or visit our contact page. If the EPG issue is on our end, we tell you honestly and give you an estimated fix time. If it is on your end, we help you solve it. Our team has helped thousands of users get their TiviMate EPG working again.
Frequently Asked Questions
Why is my EPG not loading in TiviMate?
EPG not loading in TiviMate is usually caused by a corrupted cache, wrong EPG source URL, misconfigured auto update settings, or an internet connection issue. Start by force refreshing the EPG. If that does not work, clear the TiviMate cache and data. Check your EPG source URL by pasting it into a browser. Ensure your Xtream Codes login details are correct. Enable auto EPG update every 6 hours. If nothing works, try using a VPN to bypass ISP blocking of EPG servers.
How do I refresh EPG in TiviMate?
Open TiviMate and go to the main screen. Press and hold the select button to bring up the sidebar menu. Select “EPG Update” or “Update EPG.” Alternatively, go to Settings > EPG > Force EPG Update. This makes TiviMate download fresh EPG data from your provider. Wait 30 to 60 seconds, then check your guide. If the EPG still does not load, clear the app cache and data first, then force the update again.
How to add EPG source to TiviMate manually?
Go to Settings > EPG > EPG Sources > Add Source. Enter a name for the source. Paste the XMLTV URL provided by your IPTV service. Save the source. Then go to Settings > Playlists, tap on your playlist, select EPG Source, and choose the source you just added. Force an EPG update. The manual source now overrides the default playlist EPG.
Why does TiviMate EPG keep disappearing?
Your EPG data disappears because the auto update schedule is set to “Manual” or a very long interval. When the cached EPG data expires, TiviMate clears it. If no new data is downloaded, the guide goes blank. Go to Settings > EPG > EPG Update Interval and set it to “Every 6 hours.” Also enable “Update on App Start.” This keeps fresh EPG data on your device at all times.
How to fix EPG time offset in TiviMate?
Go to Settings > EPG > EPG Time Offset. The default is “Auto” which uses your device time zone. If programs show at the wrong time, switch to “Manual” and adjust the offset. If your provider is GMT and you are EST, try -5 hours. If your provider is CET and you are PST, try -9 hours. Experiment with the offset until the guide shows correct program information for your local time.
Does TiviMate support Xtream Codes EPG?
Yes. TiviMate supports EPG through Xtream Codes API. When you log in using Xtream Codes with your provider URL, username, and password, TiviMate automatically pulls both the channel list and EPG data. Make sure your Xtream Codes URL includes the correct port number (e.g., :8080). If EPG does not load through Xtream Codes, try using an M3U URL with a separate XMLTV EPG source instead.
What is the best EPG source for TiviMate?
The best EPG source is the one provided by your IPTV service. It has the most accurate channel mapping and program data. If your provider does not offer EPG, you can try free community sources like EPG Ninja or IPTV EPG. However, free sources often have missing channels or incorrect data. For the most reliable EPG, choose an IPTV provider that includes EPG with every subscription. Perfect IPTV plans include full EPG support with accurate channel mapping across 9,000+ channels.
Can a VPN fix EPG not loading in TiviMate?
Yes. Many ISPs block or throttle EPG servers even when video streaming works. A VPN encrypts your connection and bypasses those blocks. When you connect through a VPN, your EPG downloads are hidden from your ISP. They cannot interfere with them. Perfect IPTV includes a free Surfshark VPN with every subscription. Connect to a nearby server and force an EPG update in TiviMate. The VPN fix works especially well in countries with strict internet filtering.
How do I clear EPG data in TiviMate on Firestick?
Go to your Firestick home screen. Select Settings > Applications > Manage Installed Applications. Scroll down and select TiviMate. Select Clear Cache. Then also select Clear Data. Note that clearing data removes all your settings and playlists. You will need to set up TiviMate again from scratch. Keep your Xtream Codes or M3U details ready before doing this step. After clearing, open TiviMate, add your playlist, and force an EPG update.
Why is TiviMate EPG showing wrong channels?
This happens when the channel IDs in your playlist do not match the channel IDs in your EPG source. The program data loads but gets assigned to the wrong channels. Go to Settings > EPG > Channel EPG Mapping. You will see a list of channels with missing or incorrect EPG assignments. Tap on each channel and select the correct EPG source. Manual remapping fixes the mismatch. This is more common when you use a manual EPG source from a different provider.
How many playlists can I add to TiviMate for EPG?
TiviMate supports multiple playlists, and each playlist can have its own EPG source. You can add up to 20 playlists in the premium version. Each playlist pulls EPG data independently. This is useful if you subscribe to multiple IPTV providers and want to see all channels in one guide. Go to Settings > Playlists > Add Playlist to add another provider. Assign the correct EPG source to each playlist. The premium version of TiviMate costs about £3 per year and is well worth it for multi-playlist users.
Does Perfect IPTV work with TiviMate EPG?
Yes. Perfect IPTV is fully compatible with TiviMate. When you subscribe, you receive Xtream Codes API details that work directly with TiviMate. The EPG loads automatically when you log in. All 9,000+ channels come with accurate EPG data. The service supports both Xtream Codes and M3U login methods. With AntiFreeze Technology, 99.9% uptime, and free Surfshark VPN, you get a smooth EPG and streaming experience with no blank guides.
Conclusion
A blank EPG in TiviMate is frustrating, but it is almost always fixable. Start with the simple fixes: force refresh the EPG, clear the app cache, and check your EPG source URL. If those do not work, adjust your auto update settings, fix the time offset, or use a VPN. Most users solve EPG not loading issues within minutes by following these steps in order. The key is to understand that EPG problems usually come from one of three places: your device cache, your EPG source configuration, or your internet connection. Once you know which one is causing the problem, the fix is straightforward. If you need a reliable IPTV provider that delivers consistent EPG data without headaches, try Perfect IPTV. With full EPG support across 9,000+ channels, AntiFreeze Technology for buffer-free streaming, free Surfshark VPN, 24/7 WhatsApp support, and 99.9% uptime, you get a smooth TV guide experience from day one. Start your 3-hour free trial today and see your TiviMate EPG load the way it should every single time.
